Shipping and Returns

SHIPPING & PROCESSING

Standard processing time is between 3-5 business days, Monday to Friday. We do not ship on weekends or holidays. Please note that our processing times do not include delivery times. Processing times increase during the holidays, Black Friday, and Cyber Monday. Please ensure contact and shipping information is correct upon checkout. We are not responsible for lost shipments due to incorrect mailing addresses. Refunds and cancellations will not be granted. Standard Shipping costs do not include tracking, but we do have tracking available for an additional cost during checkout. All items are shipped in appropriate packaging to ensure they're delivered safely.

We ship via Canada Post. Shipping is free anywhere in Canada. Expedited shipping is available upon request (additional charges might apply)

ESTIMATED DELIVERY TIMES

Canada: approx. 5-7 business days

USA: approx. 12-15 business days

These delivery times are estimates from Canada Post, and there are no delivery guarantees.

Once orders are shipped out, the speed of postal services is entirely out of our control.

REFUNDS, EXCHANGES & CANCELLATIONS

All purchases are final and non-refundable. If you have issues with your order, please email nina@chiconpaper.com